Contact us


Contact us

Call us

(0800 88 45 47 )

We're available 9am - 5pm on weekdays

Email us

We'll respond within 2 business hours

Our address

We're located at:
Level 4, 151 Victoria Street West, Auckland Central 1010.

Postal address:
Utilise Limited, PO Box 91826, Victoria Street West, Auckland 1142.

Billing and account enquiries

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For quick answers about Utilise services you can take a look at our frequently asked questions.

Faults and outages

Call your local lines company, or alternatively give us a call on 0800 UTILISE (0800 88 45 47) and select option 2 from the menu.

Formal complaints

Our aim is to ensure it is easy to do business with Utilise. If you have a complaint, please don't hesitate to contact us at If we are unable to resolve your concerns you can direct your complaint to the Electricity and Gas Complaints Commission on 0800 22 33 40 or via their website

This is a free and independent service.