Utilise schedule of fees


Electricity Fees

Meter fees

Meter reading visit

(for final, special and non-scheduled meter reading visits)


Meter inspection or call out

(Meter change, relocation, inspection and test)


Smart meter reconnection

(For reconnection of a smart meter still on site)


Administration fees

Credit Card Service Fee

(For all payments made by credit card)

1.5% of invoice total

Payment dishonour

(For direct debit payments dishonoured by the bank)


Debt collection

(Including debt collection agency fees and legal fees)

All costs

Invoice copy

(Where a physical or electronic copy of a bill is to be re-sent)


Service fees


Service fees on default plans

 (such as at fixed term expiry)


1.5 cents per kWh


Switch out fees

(for switch-outs not on fixed price contracts)

$40 per ICP

New connection or livening

(A fee may apply)


Capacity upgrade / downgrade

(A fee may apply)



(During business hours) 



(Outside business hours) 



(Outside business hours)


Data consumption request

(for requests other than through Part 11 of the Code)

1-10 ICPs $180

 >10 ICPs POA

Broadband fees

Installation Fees

ADSL/ VDSL connection only

(No site visit required (remote connection) 


        UFB transition cost


New UFB connection: any costs over this amount are advised and require customer or building owner acceptance before any installation work can proceed.

1 month’s access fee

         Connection & Wiring


This cost applies to all new ADSL connections only.
New VDSL connections are ordered with Connection and Wiring but no connection fee applies for the 12 month contract period


        Disconnection fees – Copper Connections


Disconnection fee - VDSL
(applies if cancelled within 12 months and includes address moves)


        Disconnection fees – UFB


Disconnection fees – UFB

Monthly access fee x remaining months

Broadband service fees

Abortive End User Site Visit fee



        No Fault Found Fee


(Please note additional charges may apply).


         All other fees


(passed on at cost)



Fees include GST.

    • Service fees are effective from 15 November 2016 and replace all previously notified or published fees.
    • Additional fees may apply for certain areas and/or complex work required. Conditions apply, some services may not be available in all areas.  
    • The provision of all services, fees and their descriptions, are subject to the Utilise Limited’s published Standard Terms and Conditions which shall take precedence at all times.